Total Tools Unifies Data to Drive Omnichannel Experiences That Boost Loyalty
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Descripción
Total Tools, Australia’s largest professional tool retailer, needed a new tool for marketing. The brand wanted to unify their customer data to drive a seamless omnichannel experience and connected loyalty program. Only by understanding their customers’ behavior could they effectively personalize messages across channels (email, SMS, and CRM). Find out how.
About the Book An omni-approach to retail has the potential to boost through-the-door footfall, deepen levels of customer insight, improve service,
Omnichannel Retail - 2nd Edition by Tim Mason & Sarah Jarvis (Paperback)
Why Your eCommerce Needs an Omnichannel Strategy - Core dna
Total Tools Unifies Data to Drive Omnichannel Experiences That Boost Loyalty
How loyalty programs can drive tenant engagement in shopping malls - Coniq
How Retailers Use Data Analytics to Improve Customer Experience and Drive Sales
Lexer Blog
Omnichannel Loyalty Is On The Rise – Here's How To Master It
What is Total Experience?
The importance of unifying your customer data - Think with Google
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